Delivery & Returns

Delivery time

Our machines are built to order and are handed to the carrier within 15 business days of your payment being confirmed. Spare parts and consumables in stock are usually dispatched the same day. Delivery never exceeds the statutory 30 days from the order date. If there is a delay, we tell you straight away; if you wish, we cancel the order and refund the full amount within 14 days.

Delivery area and shipping cost

We deliver to any address in Türkiye. Shipping and freight costs are paid by the buyer, to the carrier on delivery. The carrier sets the cost according to the product’s weight, dimensions and the delivery address. For deliveries abroad, ask our sales team for a quote.

Our machines are built to order

KMS machines are not stock items shipped from a shelf. Each machine is built after your order, to the model and capacity you chose. For that reason we do not accept returns or exchanges on machines. Turkish distance-selling rules likewise provide that the right of withdrawal does not apply to goods prepared to the buyer's specification.

Spare parts and consumables

For spare parts and consumables that are not made to order, if you buy as a consumer you may withdraw from the purchase without giving a reason within 14 days of receiving the product. The right of withdrawal does not apply to businesses buying for commercial or professional purposes.

• Send your notice of withdrawal within the 14 days to info@kms.com.tr or to our WhatsApp line +90 541 314 75 75, with your order number.
• Return the product within 10 days of your notice, with its invoice and all its parts. When you send it with the carrier we name, the return shipping is on us.
• We refund the amount you paid within 14 days of receiving your notice, by the method you paid with. The buyer is liable for any loss of value caused by use beyond normal handling.

Cancelling an order

An order can be cancelled while it has not yet entered production. Send us your cancellation request with your order number as soon as possible, using the contact details below. Orders already in production cannot be cancelled; where payment has been made, the machine is delivered according to the production schedule.

Damage in transit

Your order should reach you undamaged. Check the packaging and the product in front of the carrier’s courier on delivery; if you see any damage, have the carrier record it in a damage report and let us know. We take care of damage caused in transit at no cost to you, in one of two ways:

• If the damage can be put right on site, our technicians come to your premises and carry out the repair free of charge.
• If the repair has to happen at the factory, we send you a free shipping code and collect the machine. After the repair it is returned to you, again at no cost.

Warranty

Not accepting returns does not affect your warranty. Every KMS machine carries a 2-year manufacturer warranty and is CE documented; on the MeyChoco Pro V2 and Mini Pro V2 the stainless auger that moves the chocolate is guaranteed for 10 years. What the warranty covers, its conditions and the service process are set out in the manual supplied with the machine. Your statutory rights in respect of defective goods are unaffected.

Contact us

For cancellations, transit damage or warranty requests, contact us with your order number: WhatsApp and phone +90 541 314 75 75, email info@kms.com.tr. Our hours are weekdays 08:00–17:30.